Return and Refund Policy

At BeautyOrganicsa, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund policy in compliance with Saudi Arabian e-commerce regulations.

1. Eligibility for Returns

• Products must be unused, unopened, and in their original packaging.

• Returns must be requested within 14 days of receiving your order.

• Certain products, such as personal care items that have been opened, perishable items, or customized products, are non-returnable for safety and hygiene reasons.

2. How to Request a Return

• Contact our Customer Service team at [insert email] or [insert phone number] with your order number and reason for return.

• Our team will guide you through the return process and provide instructions for shipping your item back.

3. Refunds

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued to the original payment method used for purchase.

• Shipping costs are non-refundable, except when the return is due to a defective or incorrect product.

4. Exchanges

• We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

5. Defective or Damaged Items

• If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the product.

• We will either replace the product or issue a full refund, including shipping costs.

6. Return Shipping

• Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.

• We recommend using a trackable shipping service to ensure the return reaches us safely.

7. Contact Us

For any questions regarding returns or refunds, please contact us at:

• Email: beautyorganicsa@gmail.com

• Phone: 00966554368796

• Address: Al BATHA RIYADH SAUDI ARABIA